FAQs2019-02-12T15:49:07+00:00
Got a problem? Try a Reboot2019-05-21T09:55:01+00:00

Turning your phone off and on again may seem like a simple cure, but it very often works.

Phones do need regular rebooting, to clear out memory and close down apps that cause clashes and other issues.

If you’ve encountered a problem with any aspect of the My Shift Planner app, our first advice is to reboot the phone and load the app again.

Then, if the problems, persists, you can investigate further in these FAQs or contact our support team. Support@MyShiftPlanner.com

For more information about why reboots are the first option, have a look at our Blog – Have you Tried Turning it On and Off Again?

I’ve got a Low Phone Storage Warning in the My Shift Planner App2019-04-23T08:50:59+00:00

The My Shift Planner app requires a certain amount of storage capacity in your phone to work properly. If you get below 100MB of storage space on your phone, the app won’t be able to save shift changes and will trigger a pop up message to warn you.

For the app to work properly, you’ll need to clear some space for it. Such as deleting old photographs, messages or unused apps.

This link HERE has some great tips for finding that extra space on an iPhone.

How do I set the first day of the week?2019-03-07T10:49:50+00:00

You can change your calendar to start on any day of the week.

-Tap on the Calendar Icon in the top right to bring up the Calendar Options Menu

-Tap on Calendar Settings

-Tap on the day next to First Day of the Week

Check out our video How To:-

CLICK HERE TO SEE THE VIDEO

How do I add more calendars to My Shift Planner?2019-03-22T14:57:48+00:00

You can set up more than one calendar in My Shift Planner.

-Tap on the Calendar Icon

-tap on Other Calendars

-Alternatively, Swipe up on the Screen to bring up the Personal Calendar Menu.

-From here you can set up a new calendar or choose to overlay two calendars onto each other.

CLICK HERE TO VIEW

Please note, this feature is only available in the Pro-Pack add-on.

What devices does MyShiftPlanner run on?2019-06-25T11:00:44+00:00

MyShiftPlanner is available for:

  • Android phone running Android 5.0* or later
  • Android tablets running Android 5.0* or later
  • iPhone 6 or later running iOS 10.0* or later
  • iPad and iPad Pro running iOS 10.0* or later

We don’t currently support:

  • A version for Windows or Mac OS yet
  • A web version of the app to access through your Web Browser
  • A smartwatch version (e.g. Apple Watch or Google Wear)

* Note: we may remove without warning support for older versions of Android or iOS in our updates once the manufacturer has stopped supporting them too. This won’t stop you being able to use MyShiftPlanner but may block you from being able to install the latest updates from us.

How do I delete my MyShiftPlanner account?2019-02-13T10:47:03+00:00

If you no longer want to use MyShiftPlanner, you can delete your data by doing the following within the app before deleting it:

  1. Open the app
  2. Tap on the menu icon in the top-left of the main screen and choose DATA PRIVACY REVIEW.
  3. The data privacy review shows you exactly what data we store about you. Tap GET STARTED on the first screen and NEXT on the second.
  4. In the third screen you will see an option to DELETE MY ACCOUNT.
  5. Make sure your login email address is correct at the top of this screen. If not, or it’s empty, type it and log in first.
  6. Tap DELETE MY ACCOUNT and if you’re sure, agree to the confirmation message.

Once the app has confirmed your account was deleted, you can safely delete the app.

IMPORTANT NOTE: Deleting your account will remove the following:

  • Your actual login and personal information linked to it, including your name, email address, profession and other information you may have entered.
  • All of your data backups.
  • You will be un-subscribed from any newsletters you may be subscribed to.

The above is all the information we store about you that is personally identifiable. All of this will be removed as part of the account deleting.

If you need help deleting your data or account, or have already deleted the app and want us to delete your data, please contact our support team at:

support@myshiftplanner.co.uk

How do I Lock and Unlock My Calendar?2019-03-22T15:00:29+00:00

You can lock and unlock your My Shift Planner calendar to stop accident changes to your shift pattern.

-Tap on the calendar icon in the top right of the screen

-Tap on Calendar Settings

-Lock and your unlock your calendar to keep it from unwanted changes.

Alternatively, swipe up on the main calendar screen to bring up the Calendar Options menu. The Lock/Unlock feature is in the top left.

CLICK HERE TO VIEW

How do I Sync MyShiftPlanner with My Device Calendar?2019-03-22T15:05:33+00:00

You can sync your shift rota from MyShiftPlanner into your device calendar.

-Tap on the Calendar icon in the top right of the screen to bring up the Calendar Options Menu

-Tap on Calendar Settings

​-Tap on the Sync/Sharing tab in the top right.

From here you can choose to export your shift pattern to your phone calendar. Or bring personal events/appointment from your phone calendar into My Shift Planner

CLICK HERE TO VIEW

This feature requires the Pro-Pack add-on.

How do I Add / Change My Shift Pattern?2019-03-22T15:09:14+00:00

To set up or change your shift pattern

-tap on the calendar icon in the top right of the screen

-tap Change Pattern

-select your shift pattern from the Pre-Defined Pattern box, or select Other Pattern to set it up manually.

CLICK HERE TO VIEW

 

Setting up MyShiftPlanner for the first time2019-06-25T11:03:08+00:00

To see how to set up My Shift Planner for the first time, or how to create a basic shift pattern, view the video.

How do I set my Annual Leave allowance?2019-06-25T11:02:12+00:00

Annual leave tracking (and setting your allowance) are part of the Pro Pack so you need to make sure you’ve purchased this first.

To set up your allowance:

  1. Tap on the menu button in the top-left of the main screen.
  2. Tap “User Profile and Settings” at the top of this menu
  3. Tap on the “Holidays” tab at the top.

This screen has 2 purposes; it contains the settings for your leave, how Time Off In Lieu (TOIL) is handled, and options for how leave is calculated. This screen also provides a report of time taken, leave remaining and other useful information.

Note: the Work Time Report also shows leave information alongside shifts worked and overtime, so if you haven’t already taken a look at this, it’s recommended.

The Work Time Report is available from the calendar menu by tapping on the calendar icon on the main screen.

Can I email my Work Time Report to my boss?2019-06-25T10:59:49+00:00

If you want to send your report to your boss to help calculate your pay, it’s really easy.

At the top of the Work Time Report is a button for “Email It”. Tap this and choose whether you want to email the full report, or just the page you’re looking at (e.g. Overtime, Normal Hours or Holidays Taken)

This opens an email in your email app and has the report attached as an Excel spreadsheet, ready to send.

How do I record my actual worked hours?2019-06-25T10:58:47+00:00

The Work Time report works off the actual hours you’ve worked, so it’s important to record this accurately.

You record your Actual Hours in the Day Properties against each individual day:
– Tap on the day you want to record against
– Tap on the Day Properties/Notes button (3rd from the right at the top)
– In here you can set the actual start and finish time you worked for this shift, the amount of unpaid breaks (e.g. Lunch) that you did and it automatically calculates the number of worked hours for you.
– If you’ve worked overtime, you can also enter the details in here too

All details you enter are updated in the Work Time Report instantly

I’ve turned on Reminders but I’m not getting the alerts!2019-06-25T10:57:54+00:00

There are a few reasons this might be happening, but most common is that you’ve disabled Notifications for MyShiftPlanner in your phone settings. The Reminders feature requires you to allow Notifications to be used. To turn them on for iPhone or iPad, here’s how:

– Tap on the device home button to go back to your home screen
– Find and tap on the Settings app
– Scroll all the way down to near the bottom (it could be a long list) and find “MyShiftPlanner”. Tap on it
– Tap on “Notifications” below the “Allow MyShiftPlanner to Access” heading
– You need to turn ON the following:
* Allow Notifications
* Show in Notification Centre
* Sounds (if you want to hear the reminder sound – it might not wake you if not)
* Show on Lock Screen
– In the Alert Style section at the bottom we recommend Banner or Alerts is tapped depending on how you wish to see your reminders
– Tap back to go back to your home screen

Once you’ve check the above, if your reminders still aren’t showing, we suggest containing our support team so they can work with you to fix this. Support@myshiftplanner.co.uk

My reminders show but I can’t hear the sound!2019-06-25T10:57:18+00:00

The first thing to check is that you have your volume turned up – it’s easy to have this silenced without realising it.
If you have an iPhone, check the “silence” switch on the side isn’t switched off – this is easy to catch in your pocket.

Next, go into the “Set Reminders” area in MyShiftPlanner’s calendar menu (button in the top-right of the main screen). In here, tap on the play button next to the reminder sound option and check you can hear it ok.

If all this still doesn’t work, check your Notification settings in your Settings app of your phone. Scroll all the way to the MyShiftPlanner app in the list (it’s a long way down), and in the Notifications area, check that “Enable Sounds” is turned on.

If you need further help with reminder issues, please contain our support team at support@myshiftplanner.co.uk

How do I turn off all Reminders while I’m off work?2019-06-25T10:56:52+00:00

If you need to disable the reminders for all shifts – maybe while off sick or on extended leave – you can do this in 2 ways:

1. Tap on the “Bell” button at the bottom-left of the main screen
2. Tap on the Calendar icon in the top-right to show the calendar menu. Tap on “Set Reminders” and turn off the switch at the top of this screen

To turn all reminders back on again later, just reverse this process. Note – turning reminders on or off like this DOESN’T lose any reminder settings on individual days so you don’t need to set them all up again.

How do I set a reminder for a particular day?2019-06-25T10:56:21+00:00

Tap on day you wish to change in the calendar, then tap on the Day Properties icon (3rd from the right at the top).
You will see a Reminders button at the top of this page. Tapping on it will show the reminder options for that day.

To override the default reminder settings (the ones set for the shift type), tap the “Custom reminder for this day” option to show all the options you can change.

Any changes you make here only affect this specific day

How do I set a reminder for a particular shift?2019-06-25T10:55:53+00:00

Reminders can be set for a shift type (e.g. The same for all Night shifts) and changed for individual days if you need to, so really flexible.

To set up a reminder for a specific shift type:
– tap on the calendar icon in the top-right of the man screen
– tap on Set Reminders in the menu
– in the Reminders menu you can turn reminders off completely (for all shifts), set the reminder sound and change individual shift reminders
– choose the shift you want to change and tap on it
– Change the reminder time, the message that will show and even turn off reminders for a specific shift in here

All changes you make apply straight away

Do I need to purchase my packs again if I change my phone?2019-06-25T10:55:11+00:00

No, as long as you’ve logged in and backed up to your MyShiftPlanner cloud account. You can just use the Restore Purchases option in the MyShiftPlanner menu to turn on the features on the new device.

For Android devices, the purchases will restore as soon as you’ve logged into your MyShiftPlanner Account or the next time you open the app after logging in.

How do I restore my purchases on a new phone?2019-06-25T10:54:01+00:00

If you have an Android device, just reinstalling MyShiftPlanner is enough to turn on any features you’ve previously purchased as it does it automatically for you.

On Apple, this doesn’t always happen automatically, but it is easy to do.

Tap on the menu icon in the top-left of the main screen in MyShiftPlanner to show the menu.

At the bottom is the option to Restore Purchases.

Tap this. You may have to enter your iTunes password.

Once this has been correctly done, you’ll see a message to let you know that your previously bought items have been restored and are available to use.

What are the add-on packs?2019-06-25T10:51:44+00:00

MyShiftPlanner is a free app containing great features anyone can use.

Not everyone needs all the extra features we offer, so to avoid over-saturating the app, we’ve made them available in the ProPack that can be optionally added if you need it.

The  ProPack contains Shift Reminders, Live Sharing, Device Calendar Sync, Annual Leave tracking and Work-Time reports and many more.
There is a small charge to add the ProPack, which is paid just once and will instantly turn on the features.

I’d love to use this for my business. Do you offer a version suitable for teams?2019-06-25T10:48:28+00:00

We’re currently working on an exciting new Manager Pack for MyShiftPlanner for teams and businesses which we plan to launch soon.

We’d love to talk to you about this and we can offer early access, so please get in touch using the link below.

Get in touch

I have a really complicated shift pattern. Can you support it and how do I set it up?2019-06-25T10:47:38+00:00

My Shift Planner can support almost any type of shift pattern.  We have lots of different tools and tricks for getting the most complex of patterns set up easily in the app.

To get specific help for setting up your pattern, we recommend contacting our expert support team who’ll be able to give you instructions for your pattern.

If you fancy doing this yourself first, there are a number of ways to do it. If you have up to 20 shifts in your pattern, the easiest way is to use the “Change pattern” option in the calendar menu, choose “other pattern” and how many shifts you need. You can then set up your list of shifts and how many days you’re working for each shift.

Alternatively you can set your shift up manually, and use our “Repeat your pattern” tool to copy it through your calendar. This is a more advanced topic so we suggest asking our support team for assistance.

I do a 2/2/3 Continental Pattern. How do I set this up?2019-06-25T10:46:28+00:00

In MyShiftPlanner we have a number of built in shift patterns. The Continental pattern is in our pre-built list, so it’s easier than ever to set this up!

Tap on the Calendar Button in the top right of the screen.

Tap on Change Pattern.

Choose “Continental Pattern” from the drop down box at the top.

Choose the 3 shift types you do in this pattern. Pick the day that this pattern starts from and it’ll calculate it all for you!

How do I set up new shift types or change the existing ones?2019-06-25T10:36:33+00:00

We provide 14+ different shift types which cover the most common ones, but they’re fully customisable so can easily be changed.

1. Tap on the calendar menu icon in the top-right corner of the screen
2. Tap on the Customise Your Shifts option at the bottom of the menu
3. You’ll be taken to a list of all shift types in the app. To change one, tap on it.
4. For all shift types, you can change the shift name and “show as” (how it appears in the calendar), the colour, the default start/finish times for that shift and whether you can to use it at all or not
5. Tap on the Back button (at the top-left of the screen) when you’re done and it’ll instantly change

You can also add your own custom shifts using the + button within the same menu.

 

Can I add more shifts than those listed?
Yes! Just use the + button within the Customise Your Shifts area of the app.

Can I remove any extra ones I don’t use? It clutters up the Shift Picker!
Absolutely! To hide a shift type, customise the shift as described above and tick the Hide This Shift option.
It’ll stay in the customisation menu if you want to use it in future, but will be hidden everywhere else.

My shift normally starts at the same time, but as a one-off it’ll start earlier. How do I put that into MyShiftPlanner?

This is really easy to do. First, customise your shifts as described above and set the normal start/finish times against each shift type (e.g. 09:00 – 17:00 for the day shift).
When you’re back in the calendar, tap on the day that starts differently to select it, tap on the Edit Notes button at the top of the screen to see the Day Properties screen.
In here you’ll see the start and finish times for your shift which you can change. Any changes to the times only affect this particular day.

How do I share my calendar with my colleagues, family or partner?2019-06-25T10:34:06+00:00

Using the Share My Calendar option in the calendar menu, you can either send the current month of your calendar to someone else or with the Pro-Pack, you can live share your calendar to another MyShiftPlanner user.

1. Tap on the calendar menu icon in the top-right corner of the screen
2. Tap on the Share My Calendar option at the bottom of the menu
3. You’ll be shown the Sharing Panel with all the ways you can share your calendar, including Email and Live Sharing. Pick the one you’d like to use.

READ MORE>

What’s a valid password for my MyShiftPlanner Account?2019-06-25T10:30:26+00:00

To keep our systems and your data secure, we require that all passwords follow secure password rules. These are common in most on-line systems and avoid people accidentally using easy-to-hack passwords for their data.

Password in MyShiftPlanner must follow these rules:

  • At least 6 characters in length
  • Must contain a capital letter
  • Must contain either a space, a number or exclamation mark (!) or question mark (?)

Some examples of valid passwords are:

  • RedSpace2014!
  • JJ?56251hh17

Tips for picking secure passwords:

  • Avoid using your name in the password – it’s easy to guess
  • Avoid using words like “password”, “myshiftplanner” or anything easy to guess
  • Avoid using parts of your email address in your password
  • Join multiple words together to make longer passwords – e.g. ThisMightBeAGoodOne?!
  • The longer the password, the better

If you’re unsure, please contact our support team: support@myshiftplanner.co.uk

How do I back up my shift data? I don’t want to lose it!2019-06-25T10:29:36+00:00

MyShiftPlanner includes a Cloud Backup service you can use to back up your data, and can be used to copy your calendar to another device (such as if you have an iPhone and iPad and would like to keep them in sync).

To use this service, you need to register with a valid email address* from within the MyShiftPlanner app. Once you’ve done this, you can backup and restore as often as you like.

Getting set up is really easy:

  1. Tap on the menu button in the top-left corner of the screen
  2. Tap on “Backup/Restore Data
  3. A menu will appear – if this is the first time, tap on “Configure“, otherwise you can directly back up or restore from here too
  4. The Backup Settings screen appears.  Tap Turn On Backups to show all the configuration settings
  5. Enter your email address and a password (at least 6 characters, including a number, symbol, and capital letter)
  6. Tap Register if you don’t already have an account or Login if you do

Once you’ve successfully registered or logged in, you can back up or restore from in this screen too using the buttons at the bottom.

Please note: Once you have an account, your data is automatically backed every seven days. However, if you turn off the Auto-Sync option your data will not be backed up each time you make a change. You’ll need to remember to use the Backup option in the menu after making changes to make sure your backups are the latest.

* Note: The email address must be a real one as it’s used if you forget your password. However, we’re very passionate about security and our user’s peace of mind so will never pass your email address to anyone else. We just use it to secure your MyCloud account, send password reset emails if you need us to, and optionally (you choose this) add you to our newsletter to send occasional news about on new features, hints, tips and tutorials that might be of interest to you.

How to show or hide shift times on the calendar?2019-06-25T10:25:04+00:00

There are 4 view options you can choose for your calendar:

1. Colour Only – removes all shift names and times leaving just the day number and icons

2. Shift Names – shows only the shift name (code) – e.g. “Nights”

3. Shift Times – shows only the shift times and no code – e.g. 8-6

4. Show Name and Times – best used in larger screen phones. Shows the shift code and times – e.g. “Days 8-5”

Tap on the calendar button in the top-right of the screen to show the calendar menu.

Tap on Calendar Settings 

You’ll see the buttons half way down this menu, one for each of the options described above.

Just tap on one and it’ll be applied immediately.

How do I add notes to a day2019-06-25T10:17:35+00:00

You can either long tap on the date you’d like to add a note to, then select the hours tab or…

1. Tap on the day you’d like to add notes to
2. Tap on the Notes button in the toolbar (at the top)
3. Type your notes into the Notes box and tap on the back button (top-left) when you’re finished

Once you’ve added notes to a day, a small star icon shows against the day so you can easily see which days have notes.

How secure is the personal data and email address I give you?2019-06-25T10:13:44+00:00

We treat data security very seriously, and handle your data with the same care and consideration you’d want us to.
We hate being spammed by unwanted emails so have no intention of doing the same to you.

All data is kept in our secure database and never shared with third parties. Full details of what we collect, how and what for are covered in our Privacy Policy.

What DO we collect and why?

We only ask for the minimum information we consider necessary to provide the best experience. Most of this is optional (such as your profession) so it’s completely up to you whether you want to tell us or not.

To use our cloud and sharing features (such as the highly recommended on-line backup for your shifts and settings), you will need to provide your email address which is used as a unique username for your account. This is paired with a password that you choose to make sure your account and data stay secure. Never tell anyone your password!

When signing up, you are asked if you wish to receive our newsletter and other important information from us by email. You have the option to opt-out at any time from within the app too so really easy to control this.

If you choose to use our backup facility, your backups are stored in our secure cloud system against your account so can’t be accessed by anyone but you (using your registered email and password). We monitor all activity too, so if we spot anything suspicious we can deal with it quickly.

If you have any questions about data security please email our support team who’ll be happy to answer them for you: support@myshiftplanner.com

I don’t see the feature I’m looking for. Do you take suggestions?2019-06-25T10:11:13+00:00

Absolutely!

We’re always happy to hear from our users, including suggestions for new features you’d like to see in MyShiftPlanner.

It’s also worth getting in touch, as the feature might already be available, and we can help you find and use it.

Use the Feedback option in the menu of the MyShiftPlanner app to get in touch, or message us via our Facebook page.

Our support team are here to help, so please don’t be afraid to get in touch with us!

I need help with my app or have a question2019-06-25T10:10:32+00:00

No problem! We offer a free support service and it’s really easy to send us a message.

1. You can send us a message from inside the app.
MyShiftPlanner comes complete with an in-built feedback form for you to use:

a. Tap on the menu button in the top-left corner of the screen
b. Choose Get Help/Send Feedback
c. Fill in your name, choose the type of feedback/question you have and enter some details about it

2. Message us from our Facebook page
Our Facebook page is where we post the latest news, hints and tips so we highly recommend following us by liking our page.

This is also great for support as you can use the private messaging to ask questions and offer feedback.

3. Email us directly
Or if you prefer to, you can just email us at support@myshiftplanner.com

We aim to get back to you within 8 hours during working days, or by the next working day if sent at the weekend.

Is the MyShiftPlanner app really free? I’ve seen apps claiming to be free before but are only time limited trials…2019-06-25T10:09:18+00:00

Our MyShiftPlanner app for shift workers is completely free to download and use without any time limits.

Unless it explicitly says otherwise, all features are free to use without time limits.

So, how do we make any money to continue developing it? That’s why we show ads at the bottom of the app. These generate some of the income we need, though if you prefer, you can pay a small fee to remove the ad banner.

We also offer premium features, such as calendar sync, calendar sharing, work-time reports, holiday tracking etc. which you can purchase in the Pro-Pack add-on within MyShiftPlanner.

Features that are currently free to use will always continue to be free. And we will also continue to add other free features in future updates.

Premium features in the Pro-Pack are totally optional, so you only need to buy them if you feel they are valuable enough to you.

What is MyShiftPlanner2019-06-25T10:05:15+00:00

MyShiftPlanner is a free app designed to help shift workers keep track of their working patterns as easily as possible.

It’s really easy to set up your pattern – regardless of how complicated it may be.  With separate colours for each type of shift, you can easily see on a colour-coded calendar what you’ll be working at any time.

You can add holidaysovertimeon-callpay daystraining dayssick days and more to check against your pay slip. You can also add notes to any day, and record your actual worked hours.

The easiest way to see what MyShiftPlanner is and how it works is to download it and try it for yourself.

Do you still have questions? Please Get in touch and our support team will answer anything you’d like to know.