Who we are
Our website address is: https://www.myshiftplanner.co.uk
What personal data we collect and why we collect it
When visitors leave comments on the site, such as against a blog post, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Please be aware that your comments, once approved by the moderator, will be publicly visible to all users of this site. As such, we strongly recommend taking care when deciding what to include in your comment to avoid accidentally exposing information you do not wish to become public.
The My Shift Planner website provides a convenient contact form through which you can contact us.
The information entered into this form is used to form an email which is sent to our customer care team, but is then immediately discarded from the website.
The information you provide will be kept in our email or help desk system for the duration of our contact with you. We will use this information in order to service your query, question or request which may include responses by email to you. Your personal details will never be used for marketing purposes, such as mailing lists unless you explicitly opt into doing so.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
You can, at any time, delete the cookies associated with this (and other) websites through the settings area of your browser. Please refer to the browser help system to find out how to do this for your specific browser.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to monitor use of our site, for security and performance purposes. This allows us to check for security issues, misuse of the site and get an idea of how effective our site is at providing the information you need from it.
The information collected includes details about your computer and your activity while using our website. The data we collect may include:
- Your computer’s public IP address
- The country in which you are browsing the site
- Your make and model of web browser
- The make and model of device you use to browse the site from
- The pages you visit within our site
- Any third party pages that you visit directly from links contained in our site
This data is anonymous, and will never include your name, address or contact details.
Who we share your data with
Nobody. We treat your data with respect and will never share your details with any third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you wish to have your data exported or removed, please contact our customer care team at: email@example.com will be happy to assist.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
The data controller is:
MyBuzz Technologies Ltd
2 Mount Street
If you would like to contact us, please do so in writing or by email to:
Last Updated: 1st March 2020
Thank you for downloading MyShiftPlanner!
MyBuzz Technologies Ltd, the owners of MyShiftPlanner, are committed to protecting and respecting your privacy when you use our products and services.
· the personal data we collect from you when you use MyShiftPlanner and related services
· how we keep your data secure
· how you can contact us
The purpose of the app is to provide a personal shift planning tool to help you manage your work and personal life more easily. The nature of this means that you may wish to input personal information into the app to allow you to gain most benefit from it.
The mandatory/basic services provided by MyShiftPlanner do NOT require you to input personally identifiable data.
Entering this information is completely your choice, and if provided, will be used by the app to provide a better quality or tailored experience to you.
There are OPTIONAL “add-on” services you can choose to use, some of which require you to provide personal details such as an email address, in order to use. These are clearly marked within the app, and also described in more detail within this document.
It is your choice whether you wish to provide this information, and therefore whether you will be able to purchase or use this add-on.
If you choose to use our Service or app, then you agree to the collection and use of information in relation to this policy.
The Personal Information that we collect is used for providing and improving the Service.
The Data Controller determines the purpose and means of processing personal data collected by the MyShiftPlanner app and services. The Data Controller is:
MyBuzz Technologies Ltd
2 Mount Street
Please contact the data controller if you have any questions or concerns about the data we collect about you.
BASIC INFORMATION COLLECTION AND HOW WE USE IT
Within the basic app, you can optionally provide the following personal information:
· Your first and/or last name
· Your profession
· Your country (in which you are using the app)
· Your location of work
· Your employee ID
Unless you choose to use the CLOUD-BASED services (as described below), all of this information is stored ONLY on the device. Note – if you use a backup system such as iCloud or Google Drive to backup your device, this information may also be stored on these backup services as part of your device backup data.
This information is used to provide a better user experience, such as providing the correct Public Holidays for your country on the calendar.
MYSHIFTPLANNER CLOUD ACCOUNT:
We offer the ability to create a free MyShiftPlanner Cloud account (Account), through which a number of our OPTIONAL services are offered. To register for a MyShiftPlanner Cloud Account, we requiring the following information to be provided:
· A valid email address (used as the user ID for your account and must be unique)
· A strong password meeting our security rules (6 or more characters, with at least one capital letter and a number or symbol such as ?!.# or space)
Once created, MyShiftPlanner Cloud account will automatically send the personal data described in the previous section, to our servers in order to complete the user profile. If you prefer NOT to have this information stored on your MyShiftPlanner Cloud account, please DO NOT register for an account, or leave the information blank within your app.
If you choose to use the on-line Backup facilities of your MyShiftPlanner Account, your entire database from the app will be sent (securely) to our services, where they will be stored according to our data retention policy.
The Live Sharing feature of the PRO Pack require a MyShiftPlanner cloud account. If you prefer not to register for a MyShiftPlanner account, please check that the PRO Pack features still provide sufficient value without these features.
INFORMATION WE COLLECT DURING SUPPORT CASES:
If you choose to contact our support teams through the app or directly via Email, Facebook, Twitter or Instragram, we will retain your direct contact details and information provided to us about the support incident within our support systems. This data may also include a copy of your app log files and/or data files if you choose to include them at the time you submit the support ticket.
While the incident is on-going, we will use the provided contact details to contact you about the incident, and may use any provided data files to help us reproduce the issues you’re having in order to help solve your problems.
Any details provided during an incident will ONLY be used for that incident, and will never be used for any other purpose – such as sales or marketing.
If you prefer us not to use your data files during an incident, please let us know as soon as possible or remove the files from the generated email before sending to us.
PURCHASES and PURCHASE TRACKING
All purchases are made on our behalf through the App Store as appropriate for the device you purchase from. The App Store providers take, process and manage all purchases and money transfers on our behalf. We DO NOT store any credit card or personal purchase information, nor are we able to take payments without your explicit approval through the purchase process. You are required to instigate all purchases, which often need your physical approval via fingerprint, face detection or other security measure employed by the App Store provider.
The App Store owner may choose to keep personal data about you in accordance with their privacy policies, data use policies or terms in order to provide you with the services. Please refer to the relevant app store provider’s policies for more information.
We will NEVER automatically sign you up for a chargeable subscription, add-on or product. The default mode of the App is the free tier. You can optionally choose to purchase additional features through the purchase options within the app but these are your choice. If you wish to cancel any purchases, you must contact the relevant App Store operator as we have no access to your transaction information. We will happily assist you in finding the correct contact details if you wish to do this.
If you wish to see all purchases made within MyShiftPlanner, there is a Purchase History screen within the “Add More Features” option within the menu of the app that will allow you to access this at any time. This screen also includes a convenient link to the App Store purchase area where you can see even more details about your purchases and cancel or change subscription at any time.
We store information about your purchases in order to provide the appropriate features and services relevant to your purchases. This information includes:
· Date and time of purchase
· Type of product purchased
· Expiry Date
· Cancellation Date and Reason
· Subscription Status
· A link to your MyShiftPlanner Cloud Account if logged in at the time or or subsequently following the purchase.
If purchases are cancelled or subscriptions expire, the relevant features or services will be remove from your App or Account in accordance with our Terms and Conditions.
MONITORING AND AUTOMATICALLY COLLECTED DATA
We automatically collect anonymous usage information from your app to allow us to monitor for problems and security issues. We do this in order to be able to provide the shift scheduling service to you.
The data collected by our automatic monitoring systems includes:
· Device Make and model of the device
· Country of use
· Language of your device and timezone
· IP address (to detect hacking attempt or misuse)
· Data and time that the app was opened (to determine number of active users on our platform)
· Basic activity within the app so we can identify underused features or problems with the user experience within the app. These are collected anonymously so never tracked against an individual. The tracked activity includes:
· Opening of screens within the app
· Use of specific features within the app
· Error generated within the app which you may or may not see
This information does not contain any contact or sensitive personal information, nor is it used for anything other than monitoring our service and to detect breaches or security issues.
None of the information collected (as described above) is used for marketing purposes, nor is it shared with any other party for marketing purposes.
We use a mix of third party and bespokely created services to collect this information, including:
· Google Analytics
· In-built App Store monitoring and error collection tools
· Priorietory monitoring tools developed by MyBuzz Technologies Ltd.
If you would prefer this information not be collected from your device then please delete the app and cease using it immediately.
MARKETING AND COMMUNICATIONS:
All data we collect, and that you provide, will never be sold or shared with third parties for marketing purposes.
If you have opted to receive information from us via the app, we may, from time to time, contact you with relevant MyShiftPlanner or shift related information we believe may be of interest. We will never contact you with irrelevant information.
One of our communications is for the Shift Thinking newsletter published by us. If you have opted in to receive communication from us, then we will send this to you when available. You can opt out of receiving this newsletter by using the unsubscribe link at the bottom of this email, at which point we will remove you from the mailing list for the newsletter. Directly unsubscribing from the newsletter will NOT automatically opt you out of receiving other communications.
If you prefer not to be contacted by us at all, you can use the Marketing option in the User Profile section of the app to opt out, or contact our support team who will be happy to do this for you.
If you choose to contact our support team, we reserve the right to contact you regarding the support ticket in order to help resolve your issue, even if you have opted out of all other communications. This may include sending links to relevant articles, images or advice from trusted third parties as part of our assistance with the support incident.
HOW LONG WE STORE YOUR DATA:
Your personal data, such as your backups and MyShiftPlanner Cloud account details, will be retained for as long as you are using the app and service.
Backups older than 12 months may be deleted at our discretion to help control our data storage use.
Due to the nature of Mobile Apps and the App Stores, we aren’t informed and therefore will not be aware if you delete the app or discontinue using it. Please inform us directly if you have decided to stop using the app and wish your data to be removed. We will actively prune our database of accounts or backups that are perceived to be orphaned (not used) for at least 6 months.
Anonymised data collected for monitoring and security purposes will be retained for at least 12 months in order to allow us to provide historical evidence if required during any data breaches or security incidents.
You can contact us directly by email at: firstname.lastname@example.org
YOUR RIGHT TO BE REMOVED:
If you choose to stop using MyShiftPlanner, deleting the app will NOT automatically remove your account details, backups or profile information we have stored on our servers related to you.
To request that your data be removed from our systems, including all backups relating to your account, you can either:
1. Use the Send Feedback tool in the app menu, choosing “Please Delete My Account and Data” as the Feedback Type
2. Contact us directly via email: email@example.com
On receipt of this request we will remove your data within 2 working days.
REMEMBER: if you choose to re-install or use the app after the removal request has been completed, details will continue to be collected and a new removal request may be required in future.
We employ trusted third-parties due to the following reasons:
· To facilitate our Services to you;
· To provide part or all of our Services to you on our behalf;
· To assist in analyzing how our Service is used, to allow us to provide the best quality service and products we can to you.
However, third parties are only provided with access to your data on a ‘strictly needed’ basis, and limited to only the specific data required at that time.
All third parties are obligated not to disclose or use the information for any purpose other than that permitted by MyBuzz Technologies Ltd.
SECURITY – INTERNET
We value your trust in providing us your Personal Information.
To best protect your data, use commercially recognised and accepted techniques and systems to protect it.
Your data is always encrypted when being transmitted to and from our servers, and we have active monitoring and auditing facilities to ensure the best possible levels of service, security and confidence.
However: No method of transmission over the internet or method of electronic storage is 100% secure or reliable. We highly recommend that you avoid using public Wifi hotspots or other known security risk areas if you are concerned about the security of your data.
SECURITY – DEVICE and APP
Your data is only as secure as the password used for your MyShiftPlanner account, so it is your responsibility use strong, hard-to-guess passwords and to keep this password safe. Do not disclose it to anyone else.
We also highly recommend using the security measures provided with your device, such as FaceID, Fingerprint Locking or PIN code locking to make sure only you can access your device and the apps installed on it.
If you believe that your password or account has been compromised, you can either reset your password directly from within the User Profile section of the app, or contact our support team for assistance.
It is your responsibility to ensure your data is not compromised or lost due to theft, unauthorised access to your device(s), damage or loss of your device. We will assist as far as possible in these cases but cannot be held responsible for any losses incurred in these cases. We highly recommend using the Backup facilities within MyShiftPlanner to help keep your data safe.
If you have questions or require assistance setting up your MyShiftPlanner account for backups, please contact our support team who would be happy to help.
THIRD PARTY LINKS AND ADVERTISMENTS:
We display banner advertisements within MyShiftPlanner unless you have purchased the optional “No Ads” feature pack within MyShiftPlanner.
Advertisements are provided by a combination of the Google AdMob network and the Facebook Audience Network account, and fully controlled, validated and monitored by Google or Facebook as appropriate.
When requesting a new advertisement, we send across your Ad Tracker ID from your device so that Google/Facebook can offer better tailored adverts that you may be interested in.
If you do not want your Tracker ID to be sent to these third parties, you can turn this off within the Settings of your device.
For iOS, this setting is here (at the time of writing this policy):
– Open the Settings app on your phone or iPad
– Tap “Privacy”
– Scroll to the bottom and tap “Advertising”
– Turn ON the “Limit Ad Tracking” option. This will stop MyShiftPlanner and all other apps on your device from using your Ad Tracking Id
For Android, this setting is here (at the time of writing this policy):
– Open the Settings app on your device
– Tap on the Google Services option
– Tap on “Ads” under the “Services” section
– Turn ON the option for “Opt out of Ads Personalization”
Note: As there are so many Android devices with different user interfaces, the above may not be accurate for your device. For advice for your specific device, please contact your device provider, or contact us for assistance.
Interacting with the advertisements (e.g. tapping on one) may open the ad providers website or a site outside of MyShiftPlanner.
Any issues with those third party services must be raised directly with the third party.
If you have concerns about any particular advertisement, or wish not to see them, tap on the triangular icon in the top-right corner of the advertisement for options on how to report this ad directly to Google.
MyShiftPlanner nor any of its related services are intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us as soon as possible.
The ads which show in our app are tailored for the intended audience of shift workers aged 16 or older. We actively block the most sensitive categories of ads (such as anything sexual or illegal) as far as we are able through the tools provided to us by the ad providers.
SUBJECT ACCESS REQUESTS:
You may request, at any time, a disclosure of all information we hold about you, by contacting us at: firstname.lastname@example.org.
This is referred to as a Subject Access Request.
Any Subject Access Requests will incurr an administration fee of £10, payable in advance and will require you to provide a valid email address we can send it to.
The report will usually be provided within 14 days of receipt of cleared payment.
The report will be sent to you in a standard Microsoft Office compatible format, by email.
It is illegal for us to disclose to you information pertaining to us reporting our suspicions concerning your criminal behaviour or of ongoing criminal or regulatory investigations concerning your information.
CHANGES TO THIS POLICY:
You can contact us via the “Send Feedback” option in the menu of the app, or directly by email at: email@example.com.